Terms of Service

Date: April 2024

1. General Provisions

1.1. These General Terms and Conditions of Sale ("General Terms") outline the terms under which Serve The Sun, an online business offers its products ("Products") for sale on its website https://www.servethesun.com/ ("Website").

1.2. Our General Terms govern all contracts for the sale of Products by Serve The Sun to you through the Website ("Contract").

1.3. The Products available on the Website are intended solely for consumer use, defined as purchases by natural persons not connected with any commercial, business, craft, or professional activities.

1.4. Before you place an order, you will be required to accept these General Terms and the Terms of Use of our Website. We recommend reviewing these documents carefully before making a purchase. If you do not accept these terms, you will be unable to buy any Products from the Website.

1.5. We may modify these General Terms at any time by posting updated versions on our Website and noting the revision date. Any orders placed will be governed by the General Terms in effect at that time.

1.6. These General Terms should be read in conjunction with our Privacy Policy and Cookie Policy, which provide additional information on how we process your personal data.

2. Product Information and Availability

2.1. Details about our Products, including prices, are displayed on our Website.

2.2. Images of the Products on the Website are for illustrative purposes only. While we strive to display colors and textures accurately, we cannot guarantee that your device will accurately reflect all aspects of our Products.

2.3. Product orders are for personal use only. We reserve the right to reject orders that we suspect are for commercial purposes or otherwise in breach of these terms.

2.4. We may alter or discontinue any Product or its features at any time. During the purchase process, we will notify you if the Product you ordered is no longer available.

2.5. If you experience a website connection failure, your Product selection may be lost and will need to be re-selected. Products in your cart are not reserved and may be purchased by other customers.

3. Prices

3.1. Prices are displayed in Australian Dollars and include or exclude taxes and charges based on the delivery location. Delivery charges are additional and will be informed during the checkout process.

3.2. We make every effort to ensure that all prices on our Website are correct. If an error occurs, we may cancel the order or contact you to confirm whether you wish to proceed at the correct price.

3.3. Prices are subject to change without notice but changes will not affect orders already accepted by us.

4. Ordering and Contract Formation

4.1. To order Products, you must create an account and provide necessary information. By creating an account, you agree to our Privacy Policy.

4.2. You will have the chance to review and amend your order before submission.

4.3. By submitting an order, you commit to paying for the Products.

4.4. After placing an order, you will receive an email acknowledging it. This does not mean your order has been accepted. Acceptance of your order and completion of the Contract will be confirmed via an email stating that your order has been shipped.

5. Payment

5.1. You must pay the full price of the Products as well as any delivery charges.

5.2. We accept various payment methods, detailed during the checkout process.

5.3. You will not be charged until your order is dispatched.

5.4. If payment fails, your order will be cancelled, and we will notify you accordingly.

5.5. You are responsible for any fees charged by your bank or payment provider.

6. Pre-Orders

6.1. We may offer the option to pre-order certain Products. The specific conditions for pre-orders, including delivery estimates, will be provided at the time of the order.

7. Delivery

7.1. Products will be delivered to the address provided in your order.

7.2. We will endeavor to deliver the Products within the estimated delivery times but are not responsible for delays caused by unforeseen circumstances.

7.3. You will receive email notifications regarding the shipping status of your order.

8. Risk and Title

8.1. The Products remain our property until we have received full payment.

8.2. Risk of loss or damage to the Products passes to you upon delivery or collection.

9. Returns

9.1. You may withdraw from the Contract and return the Products within 30 days of receipt.

9.2. Some Products, such as personalized items, are not eligible for return.

9.3. Returned Products must be in their original condition and packaging.

10. Exchanges

10.1. Products eligible for return can be exchanged within 30 days of delivery.

10.2. Exchanges are subject to the availability of the new Product.

11. Product Defects

11.1. If you receive a defective Product, please contact our customer service immediately.

11.2. You are entitled to a remedy under the Australian Consumer Law if the Product is faulty.

12. Liability

12.1. We do not exclude liability for personal injury, fraud, or breach of consumer protection laws.

12.2. We are not liable for issues beyond our control, such as natural disasters or unforeseen interruptions.

13. Intellectual Property

13.1. We own or have the right to use all intellectual property associated with our Products and Website.

14. Special Offers

14.1. We may run promotions which are subject to specific terms available on our Website.

15. Personalized Products

15.1. Please ensure accuracy when ordering personalized Products, as these cannot be returned.

16. Jurisdiction

16.1. These terms are governed by Australian law, and disputes will be resolved in Australian courts.

17. Contact Us

For questions or assistance, you can contact us via email, phone, or our website contact form.